FAQs

Here are some of the most common questions about shopping with Grand Convenience. We offer both everyday convenience products and business technology across Ontario.

Orders

How do I place an order?

Simply add eligible products to your cart and complete checkout online. Available shipping and pickup options will be shown at checkout.

Can I change or cancel my order after placing it?

If your order has not yet entered processing or fulfillment, we may be able to modify or cancel it. Please contact us as soon as possible. Once an order has been processed, prepared for shipment, or dispatched, changes may no longer be possible.

What happens if an item becomes unavailable after I order?

Product availability can change quickly. If an item becomes unavailable, backordered, or experiences an unexpected delay, we will contact you with the available options before proceeding.

Shipping

Where do you ship?

Grand Convenience currently offers shipping across Ontario, Canada on eligible products.

How much does shipping cost?

Our standard shipping rates for eligible convenience and electronics orders are:

  • Orders from $0 – $499.99: $24.99 shipping
  • Orders from $500 – $999.99: $19.99 shipping
  • Orders $1,000+: FREE shipping

Shipping rates are based on the order subtotal before applicable taxes. Certain oversized, heavy, high-value, or special-handling products may require additional shipping arrangements or charges.

How long does shipping take?

Orders are generally processed within 3 business days. Estimated shipping time is approximately 2–4 business days after processing.

Will I receive tracking information?

Tracking information will be provided once your order has shipped, where available.

Pickup

Do you offer in-store pickup?

Pickup may be available for eligible products at our Paris, Ontario location. If pickup is available for your order, the option will appear at checkout.

When is my pickup order ready?

Please wait until you receive confirmation that your order is ready before visiting the store. Preparation time may vary depending on product availability and order volume.

Payments

What payment methods do you accept online?

We accept the payment methods displayed at checkout, including supported credit card and digital payment options.

Do you accept cash in-store?

Yes. Common in-store payment methods, including cash and card, are accepted at our physical store.

Business Technology

What types of technology products do you sell?

Grand Convenience offers a growing selection of business technology, including UPS and power products, laptops, headsets, networking equipment, commercial displays, batteries, and related electronics.

Can businesses order directly online?

Yes. Eligible business technology products can be purchased directly through our secure online checkout. A separate business account or credit terms are not required for standard online purchases.

Do you provide business invoices?

Yes. Business invoices are available for online orders.

Are the model numbers shown on technology products important?

Yes. Business technology products are listed using the applicable manufacturer model or part number where available. Please confirm compatibility and specifications before ordering.

Do electronics include a warranty?

Warranty coverage varies by brand and product. Where applicable, warranty details are provided on the product page or are subject to the manufacturer's applicable warranty terms and conditions.

Returns & Refunds

What is your return and refund policy?

Return eligibility depends on the type of product purchased. Convenience and consumable products are generally non-returnable, while eligible electronics and business technology products may qualify for return under our Return & Refund Policy.

Can I return food, candy, beverages, or other consumable items?

For safety, hygiene, and product-quality reasons, food, beverages, candy, snacks, frozen products, and other consumable items are generally non-returnable once sold or delivered.

Can I return an electronics product?

Eligible electronics and business technology products may be returned within 14 days of delivery, subject to the conditions outlined in our Return & Refund Policy.

What if my electronics order arrives damaged or incorrect?

Please contact us promptly and retain the product, packaging, and shipping materials. We may request photographs, serial numbers, or other information before providing return or replacement instructions.

Convenience Products

Do you carry imported or hard-to-find candy and snacks?

Yes. We regularly carry a variety of candy, snacks, beverages, and other convenience products, including selected imported and hard-to-find items.

Do you restock sold-out products?

Many products are restocked regularly, but availability varies. If you are looking for a specific item, please contact us for current availability.

Store Information

Where is Grand Convenience located?

Grand Convenience is located at 19 Broadway St W, Paris, Ontario N3L 2S3.

What are your store hours?

Monday – Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 11:00 PM
Saturday: 10:00 AM – 10:00 PM
Sunday: 11:00 AM – 8:00 PM
Hours may vary on holidays.

Do you have parking?

Parking is available nearby for customers visiting our Paris location.

How can I contact you?

Please contact us by phone or email for questions regarding products, orders, shipping, returns, or business technology.

Phone: 519-771-1879
Email: info@grandcandy.ca

Note: Product availability, processing times, shipping eligibility, and delivery estimates may vary. Please refer to our Shipping Policy and Return & Refund Policy for complete terms.