Refund policy

Return & Refund Policy

At Grand Convenience, customer satisfaction is important to us. We offer both convenience products and business technology, and return eligibility varies by product type. Please review the applicable policy below before placing your order.

Convenience & Consumable Products

Due to the nature of the products we sell, food, beverages, candy, snacks, frozen products, perishable goods and other consumable items are generally non-returnable and non-refundable once sold, shipped, delivered or picked up.

We will gladly review a refund or replacement request if:

• You received the wrong item
• An item was missing from your order
• An item arrived damaged
• There was an error in order fulfillment

Issues involving convenience or consumable products must be reported within 24 hours of receiving your order.

Electronics & Business Technology

Electronics and business technology products may be eligible for return within 14 days of delivery, subject to the conditions below.

To qualify for a return:

• The product must be unused and in new, resalable condition
• The original manufacturer packaging must be intact
• All accessories, manuals, cables and other included components must be returned
• Serial numbers must match our sales and order records
• Proof of purchase or your Grand Convenience order number is required
• Return authorization must be obtained from Grand Convenience before sending the product back

Do not ship an electronics return to us without first receiving return authorization. Unauthorized returns may be refused or returned to the sender.

Opened Electronics

Electronics that have been opened, installed, configured, registered, activated or used may not be eligible for return unless the product is defective or otherwise approved by Grand Convenience.

If an opened product is approved for return, a restocking fee of up to 20% may apply depending on the condition of the product, packaging and included accessories.

Damaged, Defective or Incorrect Electronics

Please inspect electronics and business technology products promptly after delivery. If your order arrives physically damaged, contains the wrong product, or is missing an item, please contact us within 48 hours of delivery.

For products that appear to be defective, please contact us before returning the product. Depending on the product and circumstances, we may provide return instructions or direct you to the applicable manufacturer warranty process.

Manufacturer warranty coverage, terms and procedures vary by brand and product. Any manufacturer warranty is subject to the manufacturer's applicable terms and conditions.

Non-Returnable Electronics & Technology Products

Certain electronics and technology products may be final sale or otherwise non-returnable, including:

• Products specifically identified as final sale
• Special-order or custom-order products
• Opened software, licences, digital products or activation-based products
• Products that have been registered, activated or permanently associated with a user or account
• Products with missing, altered or removed serial numbers or identification labels
• Products damaged through misuse, improper installation or unauthorized modification
• Clearance items where the product page specifically identifies the item as final sale

Return Shipping

• Original shipping and delivery charges are generally non-refundable
• Customers are responsible for return shipping costs for change-of-mind or incorrectly ordered products
• Grand Convenience will provide instructions for approved returns involving an incorrect item or qualifying shipping-related issue
• We strongly recommend using a tracked and insured shipping service for electronics returns

Grand Convenience is not responsible for return shipments that are lost or damaged before they are received by us.

How to Request a Return, Refund or Replacement

Before returning any product, please contact us and provide:

• Your order number
• The product name and model number
• A brief description of the issue or reason for return
• Photos of the product and packaging, if applicable
• The product serial number for electronics, if requested

Please wait for return instructions before shipping an electronics or business technology product back to us.

Refund Method & Processing Time

• Approved refunds are issued to the original payment method
• Returned products must be received and inspected before a refund is issued
• Approved refunds are typically processed within 3–5 business days following inspection
• Your bank or payment provider may require additional time to post the refund to your account
• Applicable restocking fees or other approved deductions will be deducted from the refund amount

Shipping, Delivery & Pickup Orders

• Original shipping, delivery and pickup-related charges are non-refundable once an order has been prepared or dispatched, except where otherwise required
• Customers are responsible for providing complete and accurate shipping information
• If delivery cannot be completed because of incorrect address information or customer unavailability, additional shipping charges may apply
• Please inspect packages for visible shipping damage when they arrive

Order Cancellations

Orders may be cancelled or modified before they have entered processing, preparation or fulfillment.

Once an order has been processed, prepared for shipment, submitted for fulfillment or dispatched, cancellation may no longer be possible.

Non-Returnable Convenience Items

The following products are generally not eligible for return or refund except in cases of an order fulfillment issue or qualifying damage:

• Food and beverages
• Candy and snacks
• Perishable or frozen products
• Opened consumable products
• Tobacco, lottery and age-restricted products
• Sale or promotional consumable items

Contact Us

If you have questions about a return, warranty or an order, please contact Grand Convenience before sending any product back.

Email: info@grandcandy.ca
Phone: (519) 771-1879

This policy may be updated from time to time. The most current version will always be available on our website. Nothing in this policy is intended to limit any rights or remedies available under applicable law.