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Due to the nature of our products, food, beverages, candy, and other consumable items are generally non-returnable and non-refundable once sold or shipped.
If your order arrives with a missing item, incorrect item, or damaged product, please contact us within 24 hours of receiving your order and we will review the issue and arrange a refund or replacement where applicable.
Electronics may be eligible for return within 14 days of delivery provided the item is unopened, unused, and in its original sealed packaging with all accessories, manuals, and included materials.
Opened, used, activated, installed, configured, or altered electronics are generally final sale and non-returnable, except where the product is defective, damaged in transit, incorrect, or otherwise required by applicable law.
Certain products, including special-order items, clearance items, software or licensing products, opened headphones or headsets, and items specifically identified as final sale may not be eligible for return.
If an electronic product arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. Photos of the product, packaging, shipping label, serial number, or damage may be requested. Manufacturer warranty coverage may apply to defective electronics after the applicable return period.
Please contact us before returning any electronic product. Returns sent without prior authorization may not be accepted. Unless the return is due to an incorrect item, confirmed defect, or shipping damage, the customer is responsible for applicable return shipping costs.
Approved refunds are issued to the original payment method and are typically processed within 3–5 business days after approval. Additional processing time may vary depending on your bank or payment provider. Original and return shipping charges are generally non-refundable unless the return is due to an incorrect item, confirmed defect, or shipping damage.
To request help with an order, please contact Grand Convenience with your order number and details of the issue. Photos or additional information may be requested to help us resolve the matter quickly.



Power through demanding work and everyday productivity with the Lenovo ThinkBook 16 G9 IRL. Powered by the Intel Core 7 240H 10-core processor, this professional 16-inch laptop combines 16GB DDR5-5600 memory, a fast 512GB PCIe 4.0 NVMe SSD and Windows 11 Pro. Its premium 16-inch WUXGA IPS touchscreen delivers 400-nit brightness, 100% sRGB colour coverage and a smooth 120Hz refresh rate, making it an excellent choice for business, productivity, content work and hybrid professionals.
The Intel Core 7 240H delivers substantial processing power for professional workloads. Its hybrid architecture combines 6 performance cores and 4 efficient cores for a total of 10 cores and 16 threads. Performance cores can boost up to 5.2 GHz, while 24MB of Intel Smart Cache helps maintain responsive performance across demanding applications, multitasking and everyday business workloads.
One of the standout features of this ThinkBook configuration is its 16-inch WUXGA IPS touchscreen. The 1920 × 1200 resolution and productivity-friendly 16:10 aspect ratio provide spacious working room for documents, spreadsheets, web applications and creative tasks. A 120Hz refresh rate delivers smoother motion and scrolling, while 400-nit brightness and 100% sRGB colour coverage provide a bright, colour-rich viewing experience.
This ThinkBook includes 16GB of DDR5-5600 memory installed as one 16GB SO-DIMM. Two SO-DIMM slots provide flexibility for future upgrades, with support for up to 64GB of internal memory. This makes the ThinkBook 16 G9 suitable for customers who may need additional memory as their workloads grow.
A fast 512GB M.2 PCIe 4.0 NVMe SSD provides responsive system performance, quick application loading and ample space for business documents, applications and everyday files. Solid-state storage also eliminates the moving components found in traditional hard drives.
Connect displays, docks, storage devices and workplace accessories through a versatile selection of ports. The ThinkBook 16 G9 includes Thunderbolt 4, USB-C, two USB-A ports, HDMI 2.1, Gigabit Ethernet and a combination headphone/microphone connection, giving professionals flexibility when building a desktop or mobile workstation.
Integrated Intel Wi-Fi 6E AX211 provides modern 2×2 wireless connectivity when used with compatible networks. The laptop also supports Bluetooth 5.3 and includes built-in Gigabit Ethernet for environments where a reliable wired network connection is preferred.
The integrated 1920 × 1080 Full HD camera supports clear video conferencing for meetings and remote collaboration. An integrated IR camera adds additional functionality, while the physical privacy shutter lets you cover the camera when it isn't being used.
Pre-installed Windows 11 Pro makes the ThinkBook 16 G9 ready for professional environments, business applications, remote work and organizational deployments right out of the box.
| Brand | Lenovo |
|---|---|
| Model | ThinkBook 16 G9 IRL |
| Manufacturer Part Number | 21US0001US |
| Product Type | Business Laptop |
| Colour | Arctic Grey |
| Processor | Intel Core 7 240H |
| Processor Cores / Threads | 10 Cores / 16 Threads |
| Maximum Processor Speed | Up to 5.2 GHz |
| Cache | 24MB Intel Smart Cache |
| Memory | 16GB DDR5-5600 (1 × 16GB) |
| Memory Slots | 2 × SO-DIMM |
| Maximum Memory | 64GB |
| Storage | 512GB M.2 PCIe 4.0 NVMe SSD |
| Graphics | Intel Integrated Graphics |
| Display | 16" WUXGA IPS Touchscreen |
| Resolution | 1920 × 1200 |
| Refresh Rate | 120Hz |
| Brightness | 400 nits |
| Colour Gamut | 100% sRGB |
| Wireless | Intel Wi-Fi 6E AX211 2×2 |
| Bluetooth | Bluetooth 5.3 |
| Ethernet | Gigabit Ethernet |
| Thunderbolt | 1 × Thunderbolt 4 |
| HDMI | 1 × HDMI 2.1 |
| Webcam | 1080p Full HD + IR Camera with Privacy Shutter |
| Battery | 48 Wh |
| Power Adapter | 65 W |
| Operating System | Windows 11 Pro |
| Warranty | 1-Year Courier or Carry-in |
| UPC / GTIN | 199272037712 |
The Lenovo ThinkBook 16 G9 combines Intel Core 7 performance, 16GB DDR5 memory, 512GB NVMe storage and a premium 16-inch 120Hz touchscreen. With Windows 11 Pro, Wi-Fi 6E, Thunderbolt 4 and upgradeable memory, it's a strong choice for business professionals, home offices and demanding everyday productivity.
Product specifications are based on manufacturer and product data and may change without notice. Actual performance, battery life and wireless performance may vary based on configuration, applications, usage and environmental conditions.
This Shipping Policy explains how orders placed through Grand Convenience are processed and shipped.
Grand Convenience currently offers shipping across Ontario on eligible products. Shipping availability may vary depending on the product and shipping address.
Shipping times are estimates and may vary depending on product availability, destination, carrier delays, weather conditions, holidays, and other circumstances outside our control.
Certain oversized, heavy, high-value, or special-handling products may require additional shipping charges or may not qualify for standard or free shipping. If additional shipping arrangements or charges are required, we will contact you before the order is shipped.
Please ensure that your shipping address, postal code, email address, and phone number are accurate when placing your order. Grand Convenience is not responsible for shipping delays or unsuccessful shipments resulting from incorrect or incomplete information provided at checkout.
Certain products may be subject to shipping restrictions due to their size, weight, battery type, manufacturer requirements, carrier restrictions, or destination. Shipping eligibility will be determined at checkout or prior to shipment.
Product availability may change after an order is placed. If an item becomes unavailable, backordered, or experiences an unexpected shipping delay, we will contact you with the available options.
Shipping rates, eligibility, and estimated shipping times shown on our website are subject to change. The applicable shipping terms and charges presented at checkout will apply to your order.
This policy may be updated from time to time. The most current version will always be available on our website.
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