Store Phone: (519) 771-1879
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Due to the nature of our products, food, beverages, candy, and other consumable items are generally non-returnable and non-refundable once sold or shipped.
If your order arrives with a missing item, incorrect item, or damaged product, please contact us within 24 hours of receiving your order and we will review the issue and arrange a refund or replacement where applicable.
Electronics may be eligible for return within 14 days of delivery provided the item is unopened, unused, and in its original sealed packaging with all accessories, manuals, and included materials.
Opened, used, activated, installed, configured, or altered electronics are generally final sale and non-returnable, except where the product is defective, damaged in transit, incorrect, or otherwise required by applicable law.
Certain products, including special-order items, clearance items, software or licensing products, opened headphones or headsets, and items specifically identified as final sale may not be eligible for return.
If an electronic product arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. Photos of the product, packaging, shipping label, serial number, or damage may be requested. Manufacturer warranty coverage may apply to defective electronics after the applicable return period.
Please contact us before returning any electronic product. Returns sent without prior authorization may not be accepted. Unless the return is due to an incorrect item, confirmed defect, or shipping damage, the customer is responsible for applicable return shipping costs.
Approved refunds are issued to the original payment method and are typically processed within 3–5 business days after approval. Additional processing time may vary depending on your bank or payment provider. Original and return shipping charges are generally non-refundable unless the return is due to an incorrect item, confirmed defect, or shipping damage.
To request help with an order, please contact Grand Convenience with your order number and details of the issue. Photos or additional information may be requested to help us resolve the matter quickly.



Get dependable business performance with the Lenovo ThinkPad E16 Gen 2 (AMD). Powered by the AMD Ryzen 5 PRO 7535U 6-core processor, this 16-inch ThinkPad combines 16GB DDR5 memory, a fast 256GB PCIe 4.0 NVMe SSD, AMD Radeon 660M graphics and Windows 11 Pro. Its spacious 16-inch WUXGA IPS display, Wi-Fi 6 connectivity and Full HD webcam make it a practical professional laptop for business, office, remote work and everyday productivity.
At the heart of the ThinkPad E16 Gen 2 is the AMD Ryzen 5 PRO 7535U. Its 6-core, 12-thread architecture operates at 2.9 GHz with boost speeds of up to 4.55 GHz, providing the processing capability needed for everyday business applications, multitasking, spreadsheets, web applications, video conferencing and productivity workloads.
This configuration includes 16GB of DDR5-4800 memory installed as one 16GB SO-DIMM. The ThinkPad E16 Gen 2 features two SO-DIMM memory slots and supports up to 64GB of internal memory, providing flexibility for businesses and professionals whose memory requirements may grow over time.
A 256GB M.2 PCIe 4.0 NVMe SSD provides fast system responsiveness, quick application loading and dependable solid-state storage. The included drive supports Opal 2.0, making this configuration particularly well suited to professional and business deployments.
Work comfortably across documents, spreadsheets and multiple applications on the 16-inch WUXGA IPS display. Its 1920 × 1200 resolution and productivity-friendly 16:10 aspect ratio provide additional vertical workspace compared with traditional 16:9 displays. The panel also features 300-nit brightness and an anti-glare surface.
A built-in 1080p Full HD camera supports video meetings, remote collaboration and online communication. The integrated privacy shutter provides a simple physical way to cover the camera when it isn't being used.
The Lenovo ThinkPad E16 Gen 2 comes with Windows 11 Pro 64-bit, making it ready for professional environments, business productivity and organizational deployments right out of the box.
| Brand | Lenovo |
|---|---|
| Model | ThinkPad E16 Gen 2 (AMD) |
| Manufacturer Part Number | 21M5000GUS |
| Product Type | Business Laptop |
| Form Factor | Clamshell |
| Colour | Black |
| Processor | AMD Ryzen 5 PRO 7535U |
| Processor Cores / Threads | 6 Cores / 12 Threads |
| Processor Speed | 2.9 GHz, Up to 4.55 GHz |
| Processor Cache | 16MB L3 |
| Memory | 16GB DDR5-4800 (1 × 16GB) |
| Memory Slots | 2 × SO-DIMM |
| Maximum Memory | 64GB |
| Storage | 256GB M.2 PCIe 4.0 NVMe SSD |
| Graphics | AMD Radeon 660M Integrated Graphics |
| Display Size | 16" / 40.6 cm |
| Display Resolution | 1920 × 1200 WUXGA |
| Panel | IPS, Anti-Glare, 300 nits, 45% NTSC |
| Aspect Ratio | 16:10 |
| Touchscreen | No |
| Wireless | Wi-Fi 6 (802.11ax) |
| Bluetooth | Bluetooth 5.3 |
| Webcam | 1080p Full HD with Privacy Shutter |
| Battery | 47 Wh |
| Power Adapter | 65 W |
| Operating System | Windows 11 Pro 64-bit |
| Warranty | 1-Year Courier or Carry-in |
| UPC / GTIN | 197530434945 |
The Lenovo ThinkPad E16 Gen 2 combines AMD Ryzen 5 PRO performance, 16GB DDR5 memory, fast NVMe SSD storage and a spacious 16-inch WUXGA display in a professional ThinkPad platform. With Windows 11 Pro, Wi-Fi 6 and an upgradeable memory design, it is well suited for businesses, professionals, remote workers and everyday productivity.
Product specifications are based on manufacturer and product data and may change without notice. Actual performance, battery life and wireless performance may vary based on configuration, applications, usage and environmental conditions.
This Shipping Policy explains how orders placed through Grand Convenience are processed and shipped.
Grand Convenience currently offers shipping across Ontario on eligible products. Shipping availability may vary depending on the product and shipping address.
Shipping times are estimates and may vary depending on product availability, destination, carrier delays, weather conditions, holidays, and other circumstances outside our control.
Certain oversized, heavy, high-value, or special-handling products may require additional shipping charges or may not qualify for standard or free shipping. If additional shipping arrangements or charges are required, we will contact you before the order is shipped.
Please ensure that your shipping address, postal code, email address, and phone number are accurate when placing your order. Grand Convenience is not responsible for shipping delays or unsuccessful shipments resulting from incorrect or incomplete information provided at checkout.
Certain products may be subject to shipping restrictions due to their size, weight, battery type, manufacturer requirements, carrier restrictions, or destination. Shipping eligibility will be determined at checkout or prior to shipment.
Product availability may change after an order is placed. If an item becomes unavailable, backordered, or experiences an unexpected shipping delay, we will contact you with the available options.
Shipping rates, eligibility, and estimated shipping times shown on our website are subject to change. The applicable shipping terms and charges presented at checkout will apply to your order.
This policy may be updated from time to time. The most current version will always be available on our website.
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