Monster Energy Drink Variety Pack (24x473ML)

Shipping & Delivery Policy

This Shipping & Delivery Policy explains how orders are delivered or made available for pickup from Grand Convenience.

Local Delivery

We offer local delivery in and around Paris, Ontario within a 10 km radius. Delivery availability and fees may vary by address and will be shown at checkout.

Delivery Fees

• Orders under $49.99: $8.99 delivery fee
• Orders $49.99 – $74.99: $7.99 delivery fee
• Orders $75+: FREE delivery

Additional delivery fees may apply for priority/expedited delivery requests, special handling, or hard-to-access locations (e.g., limited parking, difficult entry, long walk-ups).

Same-Day Delivery

• Orders placed before 8:00 PM are eligible for same-day delivery (where available)
• Same-day orders are delivered by 10:00 PM at the latest
• Delivery timing may vary based on location, traffic, weather, and order volume
• Some products may not be eligible for delivery due to regulations or availability

Delivery Instructions

Please ensure your delivery address and contact details are accurate at checkout. If you have specific delivery notes (e.g., buzzer code, unit number, preferred drop-off location), include them in the order notes.

Please include your preferred delivery time window in the delivery instructions: 11am–3pm, 3pm–6pm, or 6pm–10pm, along with drop-off details (front door, porch, etc.).

Missed or Unsuccessful Deliveries

If we are unable to complete delivery due to one of the following reasons, refunds may not be guaranteed:

• Incorrect or incomplete address information
• No safe place to leave the order and no one available to receive it
• Unable to reach the customer at the provided phone number
• Building access issues (e.g., missing buzzer code, locked entry, no response)

In these situations, we will make a reasonable attempt to contact you to coordinate next steps. If delivery is returned to the store, you may choose either: (1) rescheduling delivery (additional delivery fees may apply), or (2) in-store pickup during store hours.

Ontario Shipping

In addition to local delivery, Grand Convenience offers standard shipping across Ontario.

Shipping Rates

• Orders under $99: $9.99 flat rate shipping
• Orders $100+: FREE shipping

Shipping Timeframe

• Orders are processed within 1–2 business days
• Estimated delivery time: 2–4 business days
• Tracking information will be provided once your order has shipped

Shipping availability and rates will be confirmed at checkout based on your delivery address.

This policy may be updated at any time without prior notice. The most current version will always be available on our website.

Pickup

In-store pickup is available during store hours. Choose Pickup at checkout and wait for your order confirmation.

Order Processing

Most orders are prepared quickly during store hours. During peak times, preparation may take longer.

Product Availability & Substitutions

Our inventory changes frequently. If an item is out of stock after you place your order, we may:

• Substitute it with a similar item of equal value, or
• Remove it from the order and adjust your total accordingly

If you prefer no substitutions, please leave a note at checkout.

Delivery Timing Disclaimer

Delivery times may vary due to weather, traffic, high demand, or other local conditions. While we aim to meet stated delivery timeframes, we cannot guarantee exact delivery times in all cases.

Contact Us

If you have questions about delivery or pickup, contact us during store hours:

Phone: 519-771-1879

This policy may be updated at any time without prior notice. The most current version will always be available on our website.