Store Phone: (519) 771-1879
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Due to the nature of our products, food, beverages, candy, and other consumable items are generally non-returnable and non-refundable once sold or shipped.
If your order arrives with a missing item, incorrect item, or damaged product, please contact us within 24 hours of receiving your order and we will review the issue and arrange a refund or replacement where applicable.
Electronics may be eligible for return within 14 days of delivery provided the item is unopened, unused, and in its original sealed packaging with all accessories, manuals, and included materials.
Opened, used, activated, installed, configured, or altered electronics are generally final sale and non-returnable, except where the product is defective, damaged in transit, incorrect, or otherwise required by applicable law.
Certain products, including special-order items, clearance items, software or licensing products, opened headphones or headsets, and items specifically identified as final sale may not be eligible for return.
If an electronic product arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. Photos of the product, packaging, shipping label, serial number, or damage may be requested. Manufacturer warranty coverage may apply to defective electronics after the applicable return period.
Please contact us before returning any electronic product. Returns sent without prior authorization may not be accepted. Unless the return is due to an incorrect item, confirmed defect, or shipping damage, the customer is responsible for applicable return shipping costs.
Approved refunds are issued to the original payment method and are typically processed within 3–5 business days after approval. Additional processing time may vary depending on your bank or payment provider. Original and return shipping charges are generally non-refundable unless the return is due to an incorrect item, confirmed defect, or shipping damage.
To request help with an order, please contact Grand Convenience with your order number and details of the issue. Photos or additional information may be requested to help us resolve the matter quickly.



Built for professional productivity and larger-screen workflows, the Samsung NP764BJG-KG1CA combines an Intel Core Ultra 7 processor, 32GB of RAM, a 512GB SSD and Windows 11 Pro in a 16-inch business laptop. Its 1920 × 1200 display, full-size keyboard with numeric keypad, enterprise security features and broad selection of ports make it well suited to office, hybrid-work and business environments.
The Samsung NP764BJG-KG1CA is powered by an Intel Core Ultra 7 processor with 12MB of cache. Combined with 32GB of installed memory, the system is configured for demanding office workloads, multitasking, collaboration applications, productivity software and everyday professional computing.
With 32GB of RAM, this Samsung laptop provides substantial memory capacity for professionals working across multiple applications, browser tabs, spreadsheets and business tools simultaneously. A 512GB solid-state drive provides fast local storage for Windows, applications and business files.
The 16-inch display provides a spacious 1920 × 1200 resolution, giving users more vertical workspace than a traditional 1920 × 1080 panel. The larger screen is particularly useful for spreadsheets, documents, dashboards, web applications and side-by-side multitasking.
Pre-installed Windows 11 Pro provides a professional operating environment for business users and organizations. Hardware security capabilities include a TPM, fingerprint reader and physical security slot.
A built-in 2MP IR camera supports professional video meetings and compatible authentication functionality. The integrated fingerprint reader provides another convenient biometric security option for business users.
The NP764BJG-KG1CA offers a practical selection of built-in ports, including HDMI, two USB Type-C ports, two USB 3.2 ports, RJ-45 LAN, microSD card reader and a combined headphone / microphone connection. This broad connectivity can reduce dependence on external adapters and docking accessories.
The 16-inch chassis provides room for an English Pro Keyboard with dedicated numeric keypad. This makes the system especially practical for accounting, finance, spreadsheets, inventory management, data entry and other number-heavy business workflows.
| Brand | Samsung |
|---|---|
| Model / MPN | NP764BJG-KG1CA |
| UPC | 198957291418 |
| System Type | AI Laptop |
| AI Powered | Yes |
| Processor | Intel Core Ultra 7 |
| Processor Cache | 12MB |
| Memory | 32GB RAM |
| Maximum Supported Memory | 32GB |
| Storage | 512GB SSD |
| Display Size | 16 in |
| Display Resolution | 1920 × 1200 |
| Graphics | Intel Graphics |
| Operating System | Microsoft Windows 11 Pro |
| Camera | 2MP IR Camera |
| Fingerprint Reader | Yes |
| Security | Security Slot, TPM, Fingerprint Reader |
| Keyboard | English Pro Keyboard with Numeric Keypad |
| Pointing Device | Clickpad |
| Speakers | Stereo Speakers |
| Memory Card Reader | microSD |
| Interfaces | 1 × HDMI, 2 × USB Type-C, 2 × USB 3.2, microSD, 1 × Headphone/Mic Combo, 1 × RJ-45 LAN |
| Battery Capacity | 61.2Wh |
| Power Adapter | 45W |
| Colour | Mocha Gray |
| Country of Origin | Vietnam |
| Dimensions (W × D × H) | 14.06 × 9.76 × 0.59 in |
| Product Weight | 3.97 lb / 1.80 kg |
| Distributor Shipping Weight | 5.95 lb / 2.70 kg |
With an Intel Core Ultra 7 processor, 32GB RAM, 512GB SSD, Windows 11 Pro, a spacious 16-inch 1920 × 1200 display and a dedicated numeric keypad, the Samsung NP764BJG-KG1CA is configured for professionals who need strong multitasking performance and a larger workspace for everyday business applications.
Specifications in this listing are based on the supplied distributor catalogue for Samsung manufacturer part number NP764BJG-KG1CA. Manufacturer specifications may change without notice.
This Shipping Policy explains how orders placed through Grand Convenience are processed and shipped.
Grand Convenience currently offers shipping across Ontario on eligible products. Shipping availability may vary depending on the product and shipping address.
Shipping times are estimates and may vary depending on product availability, destination, carrier delays, weather conditions, holidays, and other circumstances outside our control.
Certain oversized, heavy, high-value, or special-handling products may require additional shipping charges or may not qualify for standard or free shipping. If additional shipping arrangements or charges are required, we will contact you before the order is shipped.
Please ensure that your shipping address, postal code, email address, and phone number are accurate when placing your order. Grand Convenience is not responsible for shipping delays or unsuccessful shipments resulting from incorrect or incomplete information provided at checkout.
Certain products may be subject to shipping restrictions due to their size, weight, battery type, manufacturer requirements, carrier restrictions, or destination. Shipping eligibility will be determined at checkout or prior to shipment.
Product availability may change after an order is placed. If an item becomes unavailable, backordered, or experiences an unexpected shipping delay, we will contact you with the available options.
Shipping rates, eligibility, and estimated shipping times shown on our website are subject to change. The applicable shipping terms and charges presented at checkout will apply to your order.
This policy may be updated from time to time. The most current version will always be available on our website.
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